1. Who we are
Roka is provided by Calen Drosk (“Roka,” “we,” “us,” or “our”). This policy applies to the Roka iOS app, our website, and related support services.
2. Information we collect
Depending on how you use Roka, we may process:
- Account information: email address, display name, username or handle, password credentials in protected form, verification status, and account identifiers.
- Profile and community content: profile details, posts, climbing notes, locations you choose to add, grades, comments, questions, answers, photos, videos, likes, follows, and other content you submit.
- Messages and safety activity: direct messages, blocks, reports, report reasons, and information supplied to our support or moderation team.
- Technical and security information: session tokens, request identifiers, timestamps, IP-derived request data, and limited operational logs used to operate and protect the service.
- Photos and videos you select: Roka asks you to choose media through Apple’s system photo picker. We do not need broad access to your entire photo library.
3. How we use information
We use information to create and secure accounts; verify email addresses; recover passwords; provide profiles, community posts, interactions, and messaging; remember your choices; investigate reports; enforce our rules; prevent abuse; maintain the service; respond to support requests; and comply with legal obligations.
4. Legal grounds
Where applicable law requires a legal basis, we process information to perform our contract with you, pursue legitimate interests such as security and moderation, comply with law, and rely on consent when required. You may withdraw consent for future processing where consent is the basis.
5. Service providers
We use service providers that process information for us:
- Cloudflare provides API hosting, database infrastructure, network security, and operational request logging.
- Resend delivers account verification and password recovery emails.
- Apple provides the iOS platform and system photo picker used when you select media.
These providers may process information in countries other than yours and are expected to protect it under their agreements and applicable law. We do not sell personal information and do not use personal information for cross-app advertising tracking.
6. Community visibility
Profile details and content you publish may be visible to other Roka users. Messages are visible to conversation participants. Avoid posting sensitive information or content you do not have permission to share.
7. Retention
We keep information for as long as needed to provide Roka, protect the community, meet legal requirements, and resolve disputes. Retention may vary by information type. Security records, report history, and backups may remain for a limited period after account deletion when reasonably necessary for fraud prevention, safety, legal compliance, or system recovery.
8. Your choices and rights
You can edit profile information, delete your own content where the app provides that option, block users, and submit reports. You can request account deletion in Roka from Profile → Account → Delete account. Deleting an account removes or de-identifies account data subject to the limited retention described above.
Depending on your location, you may also have rights to access, correct, delete, restrict, or receive a copy of certain personal information, or to object to certain processing. Contact us to exercise an applicable right.
9. Security
We use administrative and technical safeguards designed to protect information, including encrypted transport and protected session credentials. No service can guarantee absolute security, so please use a unique password and protect access to your device and email account.
10. Children
Roka is not directed to children below the minimum age required to consent to an online service in their jurisdiction. If you believe a child provided personal information without required permission, contact us so we can review and take appropriate action.
11. Changes to this policy
We may update this policy as Roka changes. We will post the updated version here and change the effective date. If a change materially affects your rights, we will provide additional notice when required.
12. Contact us
For privacy questions or requests, visit Roka Support or email vivianricezpmt4006@gmail.com.